FREE SHIPPING ON ALL ORDERS WITHIN AUSTRALIA AND NEW ZEALAND

Terms & Conditons


TERMS AND CONDITIONS

This website operated by Kingfisher Brands Australia Pty Ltd
(ACN 604 036 884) of Geelong VIC 3220  ("we", "us" and "our").

 

  1. Payment

(a) You agree to pay the purchase price specified on the website at the time that you place your order for the purchase of a Product, and any applicable shipping and insurance charges based on the shipping options selected by you. All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable). Shipping  is free on all orders within Australia, other countries will have a discounted shipping rate which will be shown separately.

(b) You must pay for the Product online by credit card or PayPal account. Your payment will be processed upon receipt of your order. The credit cards that are accepted from time to time will be described on the website. A surcharge may apply for the use of certain credit cards, and where this is the case this will also be described on the website.

  1. Cancellation of orders

(a) We may cancel an order that it has already accepted if we suspect that you are acting fraudulently (such as using a credit card without proper authorisation) or in breach of these terms.

(b) While we endeavour to avoid pricing and other errors, inadvertent errors do occur from time to time and we may also cancel an order that it has accepted in such circumstances.

(c) Unforeseen supply problems or unexpected demand may occasionally result in a Product being unavailable. If there is a delay in shipping your order we will contact you by email as soon as possible to advise you of the reason for the delay. If this occurs, you may cancel your order at any time prior to when we ship the Product to you.

  1. Delivery

(a) We will normally ship the Product within 2 Business Days of receipt of your order, unless otherwise noted in the Product description. Any delivery times displayed on the website are estimates only, based on the information provided by our shipping company.

(b) We will deliver the Product to the place of delivery you specify when making your order. Title to and risk in the Product will pass to you upon delivery of the Product to this place of delivery.

  1. Returns

You can return or exchange any item, for any reason, within 30 days of receipt.*

If the item you wish to return is faulty, we will require either photo proof of the faulty item. You will then be offered a replacement or a full refund or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card, PayPal account or store credit.

If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by us, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.

Please note: Store credits are valid for 3 Months from the date of issue, unless specified otherwise.

*Items that cannot be exchanged or refunded for change of mind include: all skincare products, that have been opened. All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original condition and packaging and not affected by being used in an abnormal way, or reduced in value by delay on your part. If these requirements are not met, the seller reserves the right to deny a return.

If for any reason a product you have ordered is not available or out of stock, we will also refund you via PayPal or offer you a store credit to the same value, and in this case any shipping costs will be refunded.

Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.

  1. Licence to use the content on this Website

(a) You acknowledge that this Website and all related content is subject to copyright and possibly other intellectual property rights (“Intellectual Property Rights”).

(b) We grant you a limited, non-transferable licence to access and use this Website solely for your personal, non-commercial purposes.

(c) We (or our licensors) retain all right, title, and interest in and to this Website and all related content, and nothing you do on or in relation to this Website or any of the related content will transfer any Intellectual Property Rights to you or, except for the licence referred to in paragraph (b), licence you to exercise any Intellectual Property Rights unless this is expressly stated.

(d) Except as provided in these terms and conditions, permission to reprint or electronically reproduce this Website or any related content in whole or in part for any other purpose is expressly prohibited, unless prior written consent is obtained from us.

(e) Subject to applicable law, we may revoke the permission referred to in paragraphs (b) and (d) at any time and may suspend or deny, in our sole discretion, your access to all or any portion of this Website without notice.

  1. General restrictions

(a) You must not disclose to any other person any user name and password that we give to you. We will assume that any use of this Website made using that user name and password is you, and you will be responsible for any such use, except where you have notified us under paragraph (b).

(b) You must notify us if you become aware of any improper use or disclosure of your user name and password, in which case we will allocate a new user name and password to you.

(c) In using this Website, you must not:
    (i) provide us with inaccurate or incomplete information;
    (ii) violate any applicable laws, or use this Website for any purpose that is unlawful or prohibited by these terms and conditions;
    (iii) impersonate any person;
    (iv) distribute viruses, corrupt files, or any other similar software or programs that may damage the operation of any computer hardware or software;
    (v) collect or store personal data about other users of this Website; or
    (vi) engage in any other conduct that inhibits any other person from using or enjoying this Website

7.Warranties and liability

(a) We warrant that if any Product fails to comply with the following promises within 30 days of your receipt of the Product, you may return the Product to us for a full refund or store credit as described in section 4 above:
    (i) each Product will comply in all material respects with any descriptions given on this Website;
    
    (ii) each Product will be in saleable condition (subject to any defects described on this Website prior to purchase).

  1. Variation of this Website

We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any or all of this Website.

  1. Privacy policy

In using this Website, you may give us personal information in which you have certain rights. By using this Website, you grant us consent to use your personal information in accordance with our privacy policy, which forms a part of these terms and conditions.

  1. General

(a) Neither party will be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of that party.

(b) If any part of these seller terms is held to be unenforceable, the unenforceable part is to be given effect to the greatest extent possible and the remainder will remain in full force and effect.

(c) These seller terms are governed by the laws of Victoria Australia, and each party irrevocably submits to the exclusive jurisdiction of the courts of Victoria

(d) These seller terms constitute the entire agreement between the Seller and you in relation to the Products and supersede all other (prior or contemporaneous) communications or displays whether electronic, oral, or written, between the Seller and you in relation to the Products.

(e) Your purchase of the Products is conducted electronically and each party agrees that the other may communicate with it electronically for all aspects of any Product purchase, including by sending electronic notices.